Privacy Policy

Effective Date: May 11, 2026,
Last Updated: May 11, 2026

At Spaeman Creative (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide to Us

  • Contact Information: Name, email address, phone number, company name, physical address.

  • Project Information: Details about your creative or development needs (e.g., website requirements, book design specifications, brand identity briefs, custom application features).

  • Payment Information: Billing details, invoice address, payment method (processed securely via third-party payment gateways; we do not store full payment credentials).

  • Communication Data: Any information you provide when you fill out forms, request a quote, sign up for newsletters, or communicate with us via email, chat, or phone.

B. Information Automatically Collected

  • Usage Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

  • Tracking Data: Pages you visit, clickstream data, referral source, date and time stamps, and other diagnostic data.

  • Cookies and Similar Technologies: We use cookies to remember your preferences, analyse traffic, and improve your experience.

C. Information from Third Parties

  • Analytics providers (e.g., Google Analytics)

  • Social media platforms (if you interact with our content)

  • Payment processors (for transaction verification)

2. How We Use Your Information

We use your personal data for the following purposes:

  1. To provide and maintain our services (e.g., creative & web development, book design, brand identity, custom applications).
  2. To respond to inquiries, quotes, and project requests
  3. To process payments and manage billing
  4. To send administrative information (e.g., project updates, policy changes)
  5. To improve our website, services, and user experience
  6. To send marketing communications (newsletters, blog updates, promotional offers) — only with your consent
  7. To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information in the following limited circumstances:

  • Service Providers: With trusted third parties who assist us in operating our website, processing payments, sending emails, or analysing data (e.g., hosting providers, email marketing platforms, payment gateways). These parties are contractually bound to protect your data.

  • Legal Requirements: If required by law, court order, or government regulation (e.g., to comply with a subpoena or investigate fraud).

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

  • With Your Consent: Where you have explicitly agreed to sharing for a specific purpose.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate users and remember login preferences

  • Analyze website traffic and usage patterns (via Google Analytics or similar)

  • Improve site performance and personalise content

Your Choices: Most web browsers accept cookies by default. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.

Third-Party Cookies: We may embed content (e.g., videos, social plugins) from third-party sites that set their own cookies. We do not control those cookies.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. These include:

  • SSL/TLS encryption for data transmission

  • Restricted access to personal data (only employees who need it for their role)

  • Regular security audits and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Project-related data: Retained for the duration of our engagement and for a reasonable period afterward (e.g., for warranty, legal claims, or repeat business).

  • Marketing data: Retained until you unsubscribe or request deletion.

  • Usage data: Typically retained for shorter periods (e.g., 26 months for Google Analytics).

7. Your Rights and Choices

Depending on your jurisdiction (e.g., Kenya, EU, UK), you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your personal data (subject to legal exceptions).

  • Restriction: Request that we limit processing of your data.

  • Portability: Request a machine-readable copy of your data to transfer to another service provider.

  • Objection: Object to processing based on legitimate interests or direct marketing.

  • Withdraw Consent: Where we rely on consent, you may withdraw it at any time.

To exercise these rights, contact us at privacy@spaeman.co.ke. We will respond within 30 days. You may also file a complaint with your local data protection authority (e.g., the Office of the Data Protection Commissioner in Kenya).

8. Third-Party Links

Our website may contain links to third-party websites (e.g., client sites, payment processors, social media platforms). This Privacy Policy does not apply to those external sites. We are not responsible for their privacy practices. We encourage you to read the privacy policies of any website you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us, and we will delete it.

10. International Data Transfers

If you are accessing our website from outside Kenya, please be aware that your information may be transferred to, stored, and processed in Kenya or other countries where our service providers operate. By using our website, you consent to such transfers.

We ensure adequate safeguards are in place (e.g., Standard Contractual Clauses) where required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when changes were made. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Spaeman Creative
Email: privacy@spaeman.co.ke
Phone: +254 (0) 750 364 489